Denzel's FAQ

Welcome to the Denzel's Dog Treats FAQ page - where all your curiosities are unleashed! You'll find answers to some of the most common questions we receive about Denzel's dog treats.

Whether you're wondering about our ingredients, shipping policies, or anything in between, we've got you covered. Don't see your question listed here? Feel free to reach out to us and we'll be happy to help.


What are your treats made from?

All Denzel's healthy treats use only 100% natural ingredients including real meat or fish, fresh fruit and vegetables.

No added grain, sugars or nasties.

Denzel's are packed with healthy fats, antioxidants and fibre that aid healthy digestion and keeps your pooch's coat shiny.

For a full breakdown of the ingredients used in each pack check the product page on our shop or refer to the back of pack.

Where do you make your treats?

Denzel's healthy treats are made in the UK & Ireland. Many dog treats out there are shipped from the other side of the world.

Denzel's are made in small batches to give your dogs the freshest treats possible, and minimise transport for a healthier planet.

Feel great by supporting a small UK business that sources from local suppliers too!

Do your treats contain palm oil?

No. All Denzel's treats are palm oil free.

What age are Denzel's treats okay to feed from?

Denzel's treats are suitable for dogs of all shapes and sizes, over 16 weeks.

We have a special sensitive recipe for young puppies too, suitable from 8 weeks old.

How many treats can I feed each day?

The amount of treats you can feed your pup entirely depends on their size/breed and the amount of exercise they do each day.

You should not exceed 10% of your dog's daily calories, where you can use the handy pet nutrition alliance calorie calculator to calculate your furry friend's daily calories.

If you're concerned, it's always best to have a conversation with your vet.

Where do you source your ingredients from?

We source all of our ingredients from local suppliers in the UK and Ireland. We even upcycle fresh wonky fruit and vegetables wherever possible to help with food waste.

What do I do with the pouch and how does it break down?

Simply pop the pack in your regular bin, where it will be taken to landfill and break down naturally within 30 weeks. All our packs are certified home compostable too, so if you have your own compost heap you can dispose of the empty packs there too.


What is your packaging made from?

Denzel cares about our environment, that's why our treats come in 100% plastic free packaging.

Please check the back of the pack to see whether it's best to put it in your compost heap or regular bin (where it will be taken to landfill and broken down naturally in 30 weeks) or whether it's a paper recycling pack.

How should I dispose of the empty pack?

Please check the back of the pack to see whether it's best to put it in your compost heap or regular bin (where it will be taken to landfill and broken down naturally in 30 weeks) or whether it's a paper recycling pack.

How sustainable are your treats?

Sustainability is at the heart of what we do. That's why all our treats are sustainably sourced and made in the UK and Ireland with local suppliers.

We even use carbon-neutral wood chip ovens to bake our training bites and soft-baked chews.

We are looking into additional methods to reduce our carbon pawprint - and are always open to feedback here too!


Are Denzel’s available outside the UK?

At the moment we can only deliver to the mainland UK. We hope to expand to other regions countries in the future. Let us know where you’d like to see us at!

Does Denzel's deliver to Northern Ireland or Isle of Man?

Unfortunately we are not able to deliver to Northern Ireland or Isle of Man for the time being, and can only deliver to the UK mainland. We are working on a solution for this and hope to expand to here soon.

How do you ship Denzel’s and what is the shipping cost?

Denzel’s ships for free on orders above £20 to anywhere in the UK! Orders below £20 cost £3.99 and your order will be shipped via Evri’s 48 hour service.

My order - or part of my order - is missing, what should I do?

Oh no! Please use our contact page to let us know, or drop us an email directly at and we’ll make sure it’s taken care of.

My order is damaged, what should I do?

Oh no! Please use our contact page to let us know, or drop us an email directly at and we’ll make sure it’s taken care of.

What forms of payment do you accept?

We accept all major credit cards, Shop Pay, PayPal and Apple Pay!

What is your refund and returns policy?

If you’ve had issues with your order, please reach out to us and we will take care of it with a replacement or a refund. You can get in touch via our contact us page or directly via

Unfortunately we are unable to accept returns on perishable goods such as food.

How do I use a discount code?

Woof, lucky you! Simply enter the code at checkout and press apply.

Make sure you can see that the discount has been applied before completing your order as we’re unable to retrospectively apply discount codes.

My discount code isn’t working :(

Only one discount code can be applied at a time. Please check you are entering the code correctly and that there are no restrictions - such as the expiry date having passed or a code that is only valid on certain items.

If you’re having trouble, simply get in touch via our contact us page or directly at


Is Denzel real?

Yes! Denzel is our co-founder James' cheeky chocolate cocker spaniel. Keep an eye out for him on packs where he is always busy playing different roles.

What is Denzel's favourite flavour?

Denzel naturally loves all flavours, as he chose them! He particularly enjoys anything with peanut butter, such as our Nut Butter bites and chews.


What is Denzel's?

Denzel's is a brand of healthy and delicious dog treats made with 100% natural ingredients. With no added sugars or preservatives, Denzel's dog treats are a great choice for pet owners looking to give their furry friends a nutritious and delicious snack. From dental chews to training treats, Denzel's has something for every pup.

Are Denzel's more expensive than other dog treats?

Denzel's dog treats are priced competitively with other premium dog treats on the market. We believe in using high-quality, sustainable and natural ingredients that provide health benefits for your furry friend, and we strive to offer our products at a fair price.

Where can I buy your treats?

You can find Denzel’s online and in store. Whether it’s Tesco, Sainsbury’s, Ocado, Amazon, or independent pet shops, cafes, farm shops and pubs. Order online today or check out our store finder here.


Are your treats ok for dogs with pancreatitis?

Whilst they are naturally low in fat they aren’t designed specifically to be low fat or for dogs with pancreatitis. The lowest fat products are our puppy & small dog daily dental (2.2%), medium chicken daily dental (3.1%), and medium vegan daily dental (3.4%). At these levels, they're not quite low enough to be classed as a specialist treat.

All nutritional information is available on our website, under the "ingredients and nutrition" sections. We always recommend speaking to your vet if your dog has any specific dietary requirements as they will be able to advise on what’s best for your pooch.

Is Avocado okay for dogs?

We sometimes get asked this as there can be some confusion as to the safety of avocados for dogs. Avocado and avocado oil are ingredients that have proven to be both beneficial and safe for dogs. Over the years there has been misinformation and confusion regarding avocado safety for dogs and cats.
Avocados have multiple health benefits from reducing inflammation, shiny coat and providing a healthy source of fats.

The confusion arises from the fact that avocados contain a substance called Persin. Persin is a substance found in the avocado pit, skin, bark, and leaves of certain varieties.

Persin is harmful to some animals — birds, rabbits, horses, and goats, just to name a few. However, there have been no reported cases of avocado poisoning in dogs and cats. The avocado pit itself can also be a choking hazard for both dogs and cats, so make sure these are disposed of safely.

To be super clear, we ONLY use the healthy flesh of the Avocado, so there is no danger of Persin in our products or any harm to dogs with our chews.

What is agar agar?

Agar agar is made from algae that has the properties of gelatin.

Why do you use honey? Isn’t it sugar?

We add a very small amount of natural honey (less than 1%) into our brunch recipe. We use honey as it's a probiotic which is good for digestion and for dogs with sensitive tummies. We don't ever use artificial sugars, flavourings or colourings in any of our treats.

What herbs do you use?

Our mixed herbs in the Christmas lunch bites contains sage, thyme, basil and oregano.

Does your peanut butter contain xylitol?

Absolutely not. The peanut butter we use is handmade in our bakery by crushing peanuts, cashew nuts, rapeseed oil & coconut oil.

What is crude ash?

It is simply a technical term for the essential minerals your pooch needs eg: Iron, Zinc & Calcium.

Do your treats contain offal?

No. Nope. Zilch.

Why do you use chickpea flour?

We use chickpea flour in our baked treats as it's grain-free and low GI. This means it’s easily digestible and great even for those with sensitive tummies.

Why do you use nuts?

Dogs LOVE nuts and they are a fantastic source of protein and fibre. Also a really good version of healthy oils and fats. We make our own peanut butter from cashews, peanuts and coconut oil. So no added sugars or salts. They are not toxic to dogs, perfectly safe.

What if my dog has allergies?

All of our treats are grain-free and single-source protein. This means there is only 1 type of meat or fish per recipe and do not contain any allergens. All our treats do not contain any grain, additives, preservatives or fillers.

Are your treats okay for dogs with kidney disease?

Our lowest protein recipe is 18.8%, which is our Superfood chew made with salmon, fresh banana and berries. Whilst they are naturally low in fat they aren't designed specifically to be low in fat or protein. We always recommend checking with your vet as they will know what’s best for your pup.

What is glycerine and why do you use it?

Glycerine is what we use to give the product a chewy/semi-moist texture in our training bites and soft-baked chews. We use vegetable glycerine as it is the most natural source - that comes from coconut oils. We use this instead of animal glycerine or sugar or salt, which many other products use as a binder. We don't use Soy or Palm Oil in our products.


What is a subscription and how do I sign up?

Signing up to a Denzel's subscription means you will receive and be charged for recurring orders - you can simply set it and forget it to ensure your pooch never runs out of healthy treats.

You can select any combination of our products at any frequency - and you can pause, cancel or amend your subscription at anytime. That's not even the best bit! As a Denzel's subscriber, you'll get early access to new products, receive special benefits AND save 10% on every single order. To sign-up, simply select this option on the product page.

How do I login to make changes to my subscription?

Simply press the user log in button at the top right of our website on desktop, or in the hamburger menu on mobile, and you'll be asked to provide the email you subscribed with.

We have a passwordless login (because who remembers passwords?!) so just enter your email and you'll be sent a code to the email and number that you signed up with to access your account.

Can I skip an order?

Yup! You can skip an order at anytime. Log in to your account using the instructions above and press skip order.

You also have the option here to gift your order to a fellow dog parent if you'd prefer! You'll be asked for your friend's address if you choose this option and they'll receive your order as a one-off.

Can I swap the products in my subscription?

You can change the products in your subscription at any time. Simply login using the instructions above and press 'edit products'.

Can I get my order sooner?

Absolutely! Log in to your account and select the 'order now' button to get your healthy treats as soon as possible.

How do I access my subscriber perks?

We'll send special discounts, access to new products and any other exciting benefits right to your email inbox. We might even throw in the odd surprise to your order. Our subscribers are our VIPs and we will make sure to treat you like so!

Can I change my order date or my order frequency?

Sure thing. When you log in, you'll see buttons which allow you to select a new order date or change the frequency with which you receive your orders.

What happens if the card on my subscription is expiring?

You'll receive an email from us when your card is close to expiry. When you log in to your account, select 'shipping and billing' to update your card details.

What happens if I move house?

Congrats on the move! Simply update your shipping address in the shipping & billing section of your account.

Can I save more than 10%?

Well done for reading this far into our FAQs and discovering our secrets...! If you have more than 10 items in your subscription (which equates to roughly a £30 subscription) then you'll save a whopping 20% on all subscription orders.

What if I want to try something as a one-off?

We love doggos that are excited to try new things! When you log into your account, you'll see an option to add one-time products to your order. What's cool is that you'll still get the 10% saving on these products! Adding these to your subscription will only apply to your next order, but if you love them then you can add them to your recurring orders using the 'edit products' button.

Can I cancel my subscription?

We might send a picture of Denzel himself with sad puppy dog eyes...but in all seriousness, of course you can. Simply log in and select 'cancel' or email us at if you're having any issues. You will be missed and you can always reactivate at any time!

Free Delivery

Enjoy free delivery on all orders over £20

Healthy treats

Only 100% natural ingredients to give your dog healthy and tasty treats they will love

Plastic-free packaging

Denzel's treats come in 100% plastic-free packaging - for a healthy planet!